Digital Planning

How to Close a Gett Account When Someone Dies

All the information you’ll need about closing a Gett taxi account after someone dies.

Gett, previously known as GetTaxi, is a global on-demand mobility company that connects customers with transportation, goods and services. Customers can order a taxi or courier either through the company's website, or by using the company's GPS-based smartphone app.

Delete an account

There are two ways to delete a Gett app account. There is no way to directly delete an account in-app. When a person signs-up, they use their mobile phone number which is then associated with the account.

If you are in the app, you can navigate to the menu by clicking the icon with the three bars in the top left. Once clicked, navigate to ‘Customer Care’ located at the footer. From here, it will connect you to a chat service. You may message the customer care team stating you desire to delete the deceased’s account.

Alternatively, you can reach out to the team on their 24/7 customer line at 0207 788 8987.