How it works
How can we help you?
You can also browse the topics below to find what you are looking for.
What is Legado?
Legado for you and your family (animated explainer)
Legado for businesses (animated explainer)
Our animated explainers
What kind of documents and information can I store on Legado?
Who needs Legado?
Do I still need a Financial Adviser / Solicitor if I use Legado?
Does the amount of estate planning I’ve already done matter?
Does Legado replace my legal will?
What are “Digital Assets” and “Digital World”?
It appears to be a lot of work and/or quite complicated to complete the uploading of my documents. It is worth doing only one or two libraries?
Is Legado GDPR (General Data Protection Regulation) compliant?
How is Legado going to handle my data?
Who has access to my Legado account?
How do I sign-up for Legado?
I signed up with my Adviser, but I haven’t received my introduction email?
When do I need to make payment for Legado?
Should I use two-factor authentication for my Legado account?
Can I still use Legado if I’m not from the United Kingdom?
Can I create a Legado account for a relative e.g. a parent?
I'm struggling a little setting up the Authenticator app. Can you help me?
I've changed my phone. How can I login again and set up two-factor authentication?
All Things Sharing and Nominees
What is a Nominee?
How do I share with additional Nominees?
How can I manage which sections of my Legado libraries my Nominees can see?
How do I become a Nominee?
I was invited to become someone’s nominee. How do I accept this invitation?
What is After-Death Sharing?
How Does After-Death Sharing Work?
Will I receive an email saying I have being given after-death access?
What are Connected Apps
What does ‘bank-grade’ security / encryption mean?
Who will have access to my sensitive personal information?
What happens to my information/data if I want to delete my Legado account?
What happens to my personal information if I die?
What is double-encryption (two-factor) authentication?
How does two-step verification work?
Managing my Legado Account
Can other people edit my uploads on Legado?
I’ve signed up with my adviser, but I’m not sure how to get started?
I forgot my password. How do I request a new one?
How do I manage my email addresses?
How will Legado know when an account holder has passed away? And who will have access to an account after death?
How do I delete my Legado account and information?
Will I receive a reminder or alert when a document needs updating?
Billing and Payments
How much does a Legado account cost?
Our Content (Guides and Articles)
Who writes the content for the website?
Can I write content for your website?
How do I let you know about an error or correction in content for your content?
Problems, Suggestions and Vulnerabilities
How do I report a technical issue or bug?
I have an idea about a new feature, how can I tell you about it?
About the Company
How did Legado start?
When will Legado be available in my country?
How do I sign-up to use Legado?
Does Legado help with intergenerational planning?
What are the benefits for using Legado?
Additional Help and Support
I’ve read through the FAQ and I can’t find the answer to my question. What can I do?