Elevating customer
interactions with AI

Harness AI to make customer interactions smoother, collect useful data, and simplify your business’s workflows.

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Benefits of turning documents into conversations

Accelerate
customer proposition

Making your digital proposition more straight forward, personalised, and packed with utility to drive engagement, and help customers make more informed decisions.

Bolster compliance

Creating an experience that is more inclusive and accessible – meeting customers where they are and putting key information in their terms.

Powering conversations

Incorporating state-of-the-art Artificial Intelligence (AI) and Large Language Models (LLMs), Legado’s platform takes customer interactions to the next level. Our AI-driven tools don’t just respond—they understand by analysing context, intent, and historical data providing intelligent and highly personalised responses.

Hyper efficient
workflows

Augment and simplify your workflows for servicing customers, with intuitive prompts and contextualised data to add leverage to your team and increase productivity.

How it works
for your customers

Help customers find what they need with simple prompts, so they get the right info and services at the right time.

How it works
for your customers

Customers can engage with either correspondence or documentation on their own terms.

How it works
for your customers

Streamline actions so that customers are automatically prompted when you need their input.

How it works
for your customers

Help customers to navigate their life admin by enabling personal document management capability.

Key Features
powered by AI

Conversational Intelligence
Our platform leverages LLMs to engage in natural, human-like conversations, ensuring that your customers receive the information they need promptly and accurately. Whether it's answering complex queries on their statements or guiding your staff through operational data relating to communications.

Key Features
powered by AI

Contextualised Prompts:
By using AI to analyse past interactions and customer behavior, our system can suggest the most relevant next steps or information, reducing friction and enhancing the overall user experience.

Key Features
powered by AI

Automated Workflows:
With AI at its core, Legado's platform automates routine tasks and processes, freeing up your team to focus on more strategic initiatives. From document management to customer service, our AI ensures efficiency and precision.

Key Features
powered by AI

Predictive Analytics:
Our LLM-powered analytics tools provide predictive insights, helping you anticipate customer needs, optimise workflows, and make data-driven decisions.

How it works
for your business

Conversational messaging with contextualised prompts.

How it works
for your business

Get answers to your questions quickly and easily.

How it works
for your business

Streamline actions and get insights on important data.

How it works
for your business

Make your workflow more efficient and more productive.

Harness your data rich interactions by…

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Leveraging data to identify gaps in understanding and opportunities to improve interaction effectiveness
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Aggregating data on how customers engage with your communications and documentation
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Consolidating the common queries raised by customers during interactions
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